FAQs

1. What is Nialuxo?
Nialuxo is an online store offering a wide range of high-quality products across various categories. We aim to bring you the best deals and top-notch customer service, no matter what you're shopping for.

2. Where do you ship from?
We work with global suppliers and fulfillment centers to ensure you get the best products at great prices. Depending on the item, your order may ship from the U.S., Europe, or Asia.

3. How long does shipping take?
Shipping times vary by destination. Typically, delivery takes between 7–15 business days. You'll receive a tracking number once your order is processed.

4. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use it to track your package on our website or through the courier's site.

5. What is your return policy?
We offer a 14-day return policy for most items. If you’re not satisfied with your purchase, please contact us at nialuxoinfo@gmail.com and we’ll assist you with the return process.

6. What should I do if I receive a damaged or wrong item?
If your item arrives damaged or incorrect, contact us at nialuxoinfo@gmail.com within 48 hours of delivery. Please include a photo of the item, and we’ll work quickly to resolve the issue.

7. How can I contact customer service?
You can reach our support team anytime at nialuxoinfo@gmail.com. We typically respond within 24 hours, Monday through Friday.